Navigate
Find a useful next step through services, systems and change.
For the people who hold everything together
A better first step for family carers.
Caring can mean navigating complex systems while carrying the needs of a whole family. CarersFirst is exploring a more human place to begin—someone to listen, help make sense of what matters, and work out what comes next.
See where we’re startingYou and
your family
NavigateConnectAdvocatePlanyour family
The idea we’re testing
Human trust first.
Thoughtful technology behind it.
We are exploring a service where a trusted person is the first point of contact, and simple technology helps the family’s knowledge travel with them. The aim is continuity: less repetition, clearer handovers and a better sense of what to do next.
A working framework
Four kinds of practical support
This is a starting point for conversations with carers, not a finished service model.
Connect
Bring trusted people, practical support and community closer.
Advocate
Prepare for important conversations and speak with confidence.
Plan
Make today manageable while keeping sight of what comes next.
What feels important already
The principles underneath the work
Start with a person
Care begins with being heard by someone who understands the weight of the situation.
Make the next step clearer
Useful support should help families see their options without taking decisions away from them.
Keep the story together
Families should not have to start from the beginning every time a new person joins their care.
Where we are now
We’re at the beginning—and listening comes first.
CarersFirst is still taking shape. We’re speaking with carers, testing the assumptions behind the idea and working through what responsible, genuinely useful support should be.
Alongside this work, we’re exploring how Peggy could help families keep their care story, people and next steps together—without replacing the human relationship.
More soon.
This page will grow as the work becomes clearer.